FREE SHIPPING ON ORDERS OVER 100€
Shipping Policy
Shipping
All Melaana Creations bags are handmade with care and shipped from Latvia.
Processing time:
Orders are processed and dispatched within 3–5 business days.
Local shipping (Latvia):
We ship via Omniva or other parcel locker services. You’ll receive a tracking number once your order is on its way. Delivery usually takes 1–3 working days after dispatch.
International shipping:
We ship worldwide using trusted couriers and parcel services. Delivery times and prices vary depending on your location. You’ll receive tracking information once your order has been shipped.
If you have any special delivery requests or questions, feel free to get in touch before placing your order — we’re happy to help!
Returns and Exchanges
Returns & Exchanges Each bag is unique and handcrafted with love. If something isn’t quite right, we’re here to help. Returns and exchanges are accepted within 14 days of delivery. Items must be unused, in original condition and packaging. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. To initiate a return or exchange, please contact us at [your email/contact form]. We want you to love your Melaana bag — if you have any questions or concerns, don’t hesitate to reach out.